Refund policy
RETURNS AND REFUNDS
There are two paths, depending on whether this is your first order with us.
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FIRST ORDER — 90-DAY MONEY-BACK GUARANTEE
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If this is your first order with ManCharge and you're not satisfied, contact us
within 90 days of your order date and we'll refund it in full.
You do NOT need to send anything back. Keep the product. There is no restocking
fee and no return shipping to pay.
To request a refund, fill out the form at
https://mancharge.co/pages/refund-request or email admin@mancharge.co with your
order number. We review every request the same business day. Refunds go to your
original payment method and take 5–10 business days to appear.
One refund per customer.
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ORDERED BEFORE — 30-DAY RETURN POLICY
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If you've ordered from us before, or you've already used your one guarantee
refund, the following applies instead.
We accept returns on new, unopened, undamaged items in original packaging
within 30 days of the order date. Please contact us at admin@mancharge.co
before returning anything.
- Returns are subject to a 15% restocking fee.
- You are responsible for return shipping and for the risk of loss or damage in
transit. Please send with tracking.
- Refunds are issued once we receive the items.
- We do not accept returns on opened products. A replacement will be sent.
- If your purchase included a free product as part of a promotion or bundle,
that free product must be returned too. If it isn't, its value will be
deducted from the refund.
Return address:
ManCharge
115 CR 423, Suite 6
Spicewood, TX 78669
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APPLIES TO EVERYONE
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SUBSCRIPTIONS
Manage or cancel your subscription any time at
https://mancharge.co/a/subscriptions/login, or email admin@mancharge.co. If you
were charged for a renewal you meant to cancel, contact us within 30 days of
that charge and we'll refund it — no return needed. Your subscription price is
locked for as long as you stay subscribed.
ALLERGENS AND INGREDIENTS
If you have allergies, dietary restrictions, or religious objections to certain
ingredients, please check the product label before purchasing or opening.
DAMAGED OR MISSING ITEMS
If an item arrives damaged or is missing from your order, contact us within 72
hours of delivery with a photo and we'll send a replacement at no cost to you.
All orders are documented and weighed prior to shipping.
PACKAGE SHOWS DELIVERED
If tracking shows delivered but you don't have your package, check with family,
neighbors, co-workers, your building manager or apartment office. Carriers often
leave parcels out of plain view — check the back door, garage, parcel locker or
behind bushes. During peak periods, packages can show delivered up to 48 hours
before they arrive.
USPS: contact USPS directly to file a missing mail search.
FedEx: visit fedex.com > Support > File a claim.
If your package is still missing and you believe it was stolen, we require a
filed police report. Once we receive a copy, we'll evaluate your case for a
one-time reshipment.
REFUSED SHIPMENTS
If you wish to cancel an order, please do so before it ships. Orders cancelled
after shipping, or refused on delivery, are subject to a 15% restocking fee plus
any freight charges incurred.
SALE ITEMS
Sale items are covered by this policy.
CHARGEBACKS
Please contact us before filing a chargeback — we'll almost always resolve it
faster. Chargebacks filed without contacting us may result in the account being
placed on our no-sell list.
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NOT COVERED BY THE GUARANTEE
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WHOLESALE AND RETAIL PARTNERS
Wholesale and retail partner orders are governed by the terms of your purchase
agreement, not the 90-day guarantee.
Questions? admin@mancharge.co
